CAPABILITIES



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 » Email & Fax



    Other Key Technical Capabilities





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    News 		Email & Fax
Email management is a challenge for any company. Although many companies have difficulty dealing with the large amounts of email received, each customer contact should be treated as equally important. Our system allows us to integrate emails and calls into a common queue. In this way, we can make sure that we process all the emails received in a day. No good company would leave a customer ready to buy, on hold for 48 hours. If email is not handled quickly, that is exactly what some companies do to their customers.

Using email our employees can use FAQ module to quickly answer to customer's question. The agents do not need to write the same emails multiple times and management can be sure that the quality of the emails is consistent.

Managing faxes is another challenge for companies. Central Europe BPO can send and receive an almost unlimited number of faxes. All faxes are stored electronically and noted in the contact records. This way, all the records of customer contact can be kept in a single electronic file, easily stored and shared with our clients.