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IVR - Interactive Voice Response can be use for automating customer service. It allows us to answer easy but most often asked questions by allowing customers to get information without talking to an agent. Thanks to this, agents can concentrate on tasks which require more engagement. Our IVR is connected with the telecommunication system by link which enables us to serve 60 calls at the same time. Customers always have the option of leaving the IVR system to speak with a live person if he cannot, or chooses not to find the answer on the automated system.

CTI - Computer Telecommunication Integration allows the exchange and integration of information transferred by telecommunication and computer systems. It identifies the caller on the agent's screen and provides all the relevant data to serve that caller.

Call recording - Advanced phone call recording system allows us to optimize agent's work in efficient way. We can simultaneously record 50 phone calls which will be reviewed by qualified trainers during down time. This gives us an excellent tool for training agents and providing actionable feedback. Recorded calls are kept for 1 month. It is also possible to redefine the system so that it can maintain data up to one year.

VOIP - Voice over Internet Protocol is finally coming into the mass market. Our internal system is run on IP, but we can also take and make calls that are sent entirely over the internet. We believe this will be an increasing method of communication, and we are ready for it.

Customized data integration techniques - We are able to exchange information between our system and our client's system in a variety of ways. We can design data inputs and outputs based on your existing database, allowing us to send information as streams of data that can be quickly integrated into your systems.

Seamless call escalation - In debatable cases or cases which require essential skills we can transfer received call to your employees. Depending upon the call type and information required, we can send not only the call, but all the data collected. This saves time and improves the caller's experience. There are many methods for achieving this, but we always strive for a seamless transfer so that the caller does not notice the call has moved from one office to another.